Six Sigma and Lean

Six Sigma is a focused and measurable management discipline that uses a disciplined, data-driven approach to work to eliminate defects across every business area, including management, service delivery, design, production and customer satisfaction, stressing breakthrough improvement for improved bottom line results.

Program Outline

Villanova has specially designed four Six Sigma master certificate programs – three that demonstrate how the methodology can be applied in healthcare, financial services and information technology settings, plus a general program with examples and case studies from a number of other industries. Each program features a panel of seasoned experts who guide you through a specialized Green Belt course as well as Lean Six Sigma and Lean Black Belt courses. Once you’ve completed Lean Black Belt training, take your expertise to the next level and become a leader among leaders with an Advanced Master Certificate in Lean Six Sigma. Gain Lean Master Black Belt certification as you develop a holistic view of your organization’s Six Sigma efforts.

Master Certificate in Six Sigma
Gain valuable skills you can use immediately to analyze unit or company performance and apply Six Sigma principles with confidence. Combining the valuable techniques of Six Sigma into one comprehensive program, the Master Certificate in Six Sigma can help you produce extraordinary results for your organization. Through courses including Six Sigma Green Belt, Lean Six Sigma and Lean Six Sigma Black Belt, managers and professionals like you learn to improve processes that deliver results, while gaining valuable skills and credentials that can be applied immediately on the job.

You’ll also gain powerful tools and techniques to help earn industry-recognized certification from Villanova University. Obtaining a master certificate demonstrates thorough Six Sigma understanding as well as a solid commitment to continuing education. Courses include:

• Six Sigma Green Belt
• Lean Six Sigma
• Lean Six Sigma Black Belt

Master Certificate in Six Sigma — Healthcare
Through specific healthcare examples and case studies, this program teaches you how the unique problems in the healthcare industry can be solved using Six Sigma techniques. This proven methodology eliminates non value-added steps and reduces defects and variation, resulting in more efficient processes, better patient care and a stronger bottom line. Professionals discover how Six Sigma and Lean strategies fit into a larger management system and how to apply techniques to solve and prevent critical healthcare process issues.

Take all three Six Sigma courses and earn a Master Certificate in Six Sigma – Healthcare. Earning a master certificate demonstrates thorough Six Sigma knowledge and understanding, as well as a solid commitment to continuing education. Courses include:

• Six Sigma Green Belt — Healthcare
• Lean Six Sigma
• Lean Six Sigma Black Belt

Master Certificate in Six Sigma — Financial Services
This master certificate program is ideal for professionals in financial institutions who want to enhance risk management, investment income and overall efficiencies using proven Six Sigma methodologies. You’ll learn how financial organizations like Bank of America use Six Sigma to improve their operations areas, which have traditionally been considered the best candidates for Six Sigma implementation. Discover how Six Sigma and Lean strategies fit into a larger management system and how to apply techniques to solve and prevent critical process issues.

Take all three Six Sigma courses and earn a Master Certificate in Six Sigma – Financial Services. Earning a master certificate demonstrates thorough Six Sigma knowledge and understanding, as well as a solid commitment to continuing education. Courses include:

• Six Sigma Green Belt — Financial Services
• Lean Six Sigma
• Lean Six Sigma Black Belt

Master Certificate in Six Sigma — Information Technology
With information technology impacting all industries, this master certificate program is a great choice for technology professionals who want to maximize their corporate value by implementing Six Sigma strategies that measure attributes like network speed, network reliability and relevant business processes. Discover how Six Sigma has evolved from an improvement framework for the manufacturing sector to one that can be applied across all levels of an enterprise, including software and systems development.

Take all three Six Sigma courses and earn a Master Certificate in Six Sigma – Information Technology. Earning a master certificate demonstrates thorough Six Sigma knowledge and understanding, as well as a solid commitment to continuing education. Courses include:

• Six Sigma Green Belt — Information Technology
• Lean Six Sigma
• Lean Six Sigma Black Belt

Advanced Master Certificate in Lean Six Sigma
Become the master among Black Belts! Complete Villanova’s Advanced Master Certificate in Lean Six Sigma to build upon your Black Belt expertise and earn prestigious, career-building Lean Master Black Belt certification. Expand your Lean Six Sigma proficiency enterprise-wide and manage, mentor and inspire all Six Sigma Black Belts in your organization.

Take three Six Sigma courses and earn an Advanced Master Certificate in Lean Six Sigma. Earning an advanced master certificate demonstrates expert-level Six Sigma knowledge and understanding, as well as a solid commitment to continuing education. Courses include:

Required:

•  Lean Six Sigma Master Black Belt

Choose Two Electives:

•  Strategic Organizational Leadership
•  Finance and Accounting for the Non-Financial Manager
•  Essentials of Project Management
•  Project Management for IS/IT
•  Maximizing Team Effectiveness
•  Maximizing IS/IT Team Effectiveness
•  Essentials of Business Analysis
•  Essentials of Commercial Contract Management
•  Essentials of Government Contract Management
•  Mastering Business Skills
•  Essentials of IS Security
•  Essentials of Software Testing

Six Sigma and Lean Courses

Six Sigma Green Belt Certificates
Six Sigma Green Belt
Six Sigma Green Belt — Healthcare
Six Sigma Green Belt — Financial Services
Six Sigma Green Belt — Information Technology
Featuring specialized content for professionals in key business settings, these four courses are designed for individuals with little or no prior experience with Six Sigma methodologies. They’re an ideal way to learn to understand, interpret and use the core concepts of Six Sigma to make better business decisions. Each course is taught by Villanova University’s superior online faculty, which includes seasoned experts in a variety of industries. In addition to the topics listed below, each course spotlights cases studies and examples from healthcare, financial services, information technology and other fields. Mid- to upper-level managers responsible for top line growth will gain skills to implement cost reductions and improved organizational capability and capacity. There are no prerequisites.

Major Topic Areas—Green Belt:
Philosophy of Six Sigma
 Breakthrough Improvements
 Customer Satisfaction Focus

Understanding Variation
 Histograms & Frequency Distributions
 Capability Studies

Process Behavior Studies
 Scatter Diagrams
 Multi-Vari Charts
 Check Sheets

Tie It All Together
 The Six Sigma Formula for Success
 Planning Tools

Lean Six Sigma
Lean is a vital part of Six Sigma. The dimension of Lean Six Sigma attacks inefficiencies – wastes caused by defects, overproduction and extra processing. Lean Six Sigma techniques help professionals lead successfully in both service and manufacturing enterprises.

This eight-week course helps managers and professionals gain valuable skills, which can be used immediately to analyze unit or company performance.

Major Topic Areas—Lean Six Sigma:

The Marriage of Lean and Six Sigma
 Customer Focus
 DMAIC Approach
 Lean Transformation and Six Sigma Philosophy
 Lean/Six Sigma (LSS) Terminology
 Techniques and Tools

Theory of Lean
 Theory of Constraints
 Pull Systems

Visualizing Waste
 Seven Forms
 Identify Evidence
 Hidden/Visual Factory
 Value Stream Mapping

Focus on the Customer
 Tools
 Satisfaction

Lean Transformation
 Embracing Lean
 Lean & Suppliers
 Lean For Business

Process Improvements
 Kaizen Events
 Quick Changeover
 Process Analysis

Lean Six Sigma Black Belt
This 16-week course is designed for experienced Six Sigma practitioners with a Green Belt Certification (or equivalent process improvement experience) who wish to achieve the pinnacle of Six Sigma training by developing critical skills for leadership in enterprise-wide deployment.

You’ll gain a comprehensive overview of Six Sigma practices and develop critical skills required to lead results-driven process improvement projects.

Major Topic Areas—Lean Six Sigma Black Belt:

Define
 Quality Function Deployment
 Project Tracking

Measure
 Process Mapping
 Criteria for Collecting Data

Analyze
 Sub-Process Mapping
 Lean Six Sigma in Supply Chain Management

Improve
 DFSS Plus DMADOV
 Porter’s Five Forces

Control
 Risk Analysis
 Control Charts - Shifts and Trends

Critical Success Considerations
 Critical Success Factors
 Pitfalls to Avoid in Implementing Six Sigma

Change Management
 Change Agent
 Top 10 Questions Regarding Six Sigma

Lean Six Sigma Master Black Belt
This 12-week course – a foundational part of the Advanced Master Certificate in Lean Six Sigma program – will take you to the pinnacle of Six Sigma expertise. Through case studies, a course project and expert instruction, you will master the skills needed to motivate, manage and mentor Black Belt leaders. The course is an ideal way to increase cost savings and improve performance, drive crucial organizational change and implement an enterprise-wide approach to Lean Six Sigma.

Major Topic Areas—Lean Six Sigma Master Black Belt:

Leadership
 Calculating the Cost of Poor Quality
 Project Identification and Prioritization

Design for Six Sigma
 Pilot Testing New Products/Services
 Advanced FMEA

Optimizing Process Efficiency
 Applied Value Stream Mapping
 Kaizen

Analyze
 Force Field Analysis
 Multivariate Control Charts

Advanced Inferential Statistics
 Hypothesis Testing for Proportions
 Multiple Regression

Design of Experiments
 Design of Experiments Setup
 KPIV and KPOV

Minitab Application
 Minitab Statistics
 Minitab Control Charts for Variables and Attributes

Training, Coaching and Development
 Resource Allocation – Managing Black Belts
 Decision Making Solutions – Evaluating Alternatives

Customers and Suppliers
 House of Quality
 Customer Retention and Loyalty

Industry Leadership and Professionalism
 Malcolm Baldrige National Quality Program
 ISO 9001

Measurement Considerations
 Developing Optimal Project Metrics
 Data Mining

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