Human Resources

This 12-week online program is designed to give human resource specialists new tools for successful performance on the job. The course provides a solid foundation for managing HR challenges, supplies a current reference of HR practices and strengthens individual competencies. Utilizing the new 2008 study materials of the Society for Human Resource Management's Human Resource Learning System, the course also helps prepare human resource professionals to take either the Professional in Human Resources (PHR) exam or the Senior Professional in Human Resources (SPHR) exam toward certification by the Human Resource Certification Institute (HRCI).

Program Outline

Master Certificate in Human Resource Management
Managers and human resource specialists benefit by interactive study with their peers while learning from highly experienced practitioners on the pressing issues faced by HR professionals. Managing employees is critical to every organization’s success. To be an effective HR leader, you not only need to understand complex concepts such as strategic management, workforce planning, human resource development and organizational management, but you’ll also need the practical skills to implement these concepts. If you want to become a more effective leader and make a real impact in your organization’s bottom line, then the Master Certificate in Human Resource Management is just the ticket.

By completing both human resource courses and one other Villanova University online elective course, you’ll gain extensive knowledge of advanced HR concepts and competencies, as well as the practical skills to put your knowledge to work. Electives include: Strategic Organizational Leadership, Finance and Accounting for the Non-Financial Manager, Essentials of Project Management, Project Management for IS/IT Professionals, Six Sigma Green Belt, Lean Six Sigma, Essentials of Commercial Contract Management, Essentials of Government Contract Management, Essentials of IS Security and Essentials of Business Analysis.

Strategic Management
 Role of Human Resources
 The Strategic Planning Process
 Ethical Issues

Workforce Planning and Employment
 Equal Employment Opportunity/Affirmative Action
 Gender Discrimination & Harassment
 Employment Records Management

Human Resource Development
 Adult Learning & Motivation
 HRD Program Design
 Evaluating HRD Effectiveness

Compensation and Benefits
 Compensation and the Organization
 Pay Administration Systems
 Benefit Programs

Employee and Labor Relations
 Key Legislation
 Discipline & Formal Complaint Resolution
 Union Organizing/Unfair Labor Practices

Occupational Health, Safety and Security
 Safety
 Security
 Health

Organizational Effectiveness
 Managing in today’s changing business world
 Navigating through organizational change
 Determining organizational effectiveness
 Developing effective techniques to move ahead

Consulting Process
 Contracting overview
 Effective contracting techniques
 Challenges with consulting
 Managing resistance
 Leading the implementation process

Customer Focus
 Definition of effective customer service
 Understanding who your customers are
 Developing a customer focus
 Understanding various working styles
 Learning the key to successful quality groups

Communication and Influencing Skills
 Effective communication strategies
 Understanding various communication styles
 Developing effective listening skills
 Influencing strategies
 The Cohen-Bradford Model

Conflict Resolution
 Advantages and disadvantages of conflicts
 Conflict management styles
 BATNA
 Three critical ways to handle conflict

Diversity in the Workplace
 Defining diversity
 EEO and affirmative action versus diversity
 Legal aspects of diversity
 Implementing a diversity action plan

Getting Things Done
 Project management
 Managing time and priorities
 Coping with stress
 Effective communication skills for getting things done

Team Effectiveness
 Team definition and implementation strategies
 Defining team missions, roles and goals
 Effective learning styles
 Understanding team member contribution strategies

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